I've tried to Install an Intel network driver for my laptop. It's Intel 825xx 10/100/1000 Ethernet Controller Driver Version: 18.1.0.0 ,A08 (I got it from the Dell Support Website which told me this was one of the drivers fitting my device).
Click on the following links for the driver package readme info./3rdParty/Readme.txt This package supports the following driver models: Intel(R) Advanced Network. Intel® Ethernet Controller products provide cost-effective, efficient solutions for the data center, embedded, and client platforms. Dell Update Package for Intel NIC Windows base drivers. Intel 825xx 10/100/1000 Ethernet Network Drivers for XP/Vista/Seven Intel 825xx Gigabit Platform.
According to the log, it fails with:
Installation was not successful. The most likely cause is no supported network connection exists on this platform.
What's that supposed to mean? Do I need to plug a LAN cable into the LAN adapter, so that a network connection can be established before the driver will install properly? Or is the LAN network device out of order? Or something else?
I've tried that on Win7 and (following automatic upgrade) Win10 - same error all the time.
I further tried installing with 'Intel Device Manager Diagnostics Utility' available from the same website. It said it installed nothing since no network connections existed and no Intel adapters were found.
Edit: Additional info as requested by first three comments:
Intel 825xx 10/100/1000 Ethernet Controller Driver Download
- It's a Dell Latitude E6420
- Listed under Device Manager > Network Adapter is a Intel(R) Centrino (R) Ultimate-N 6300 AGN. According to it's properties it's working fine.
- The full configuration is at: http://www.dell.com/support/home/de/de/dedhs1/product-support/servicetag/CXX92Q1/configuration and I suppose that list is up-to-date as told to the website by the Dell System Detect utility. The list of network adapters is empty. It's a Intel(R) Core(TM) i7-2620M CPU @ 2.70GHz CPU with NVIDIA NVS 4200M GPU, BIOS Version A04. Please ask if further info is needed.
- Device Manager lists three (3) devices with exclamation mark signs. Their IDs are: 1.) (unknown device, saved at: 'Stammkomplex für PCI-Express') ACPIVEN_SMO&DEV_8800 ACPISMO8800 *SMO8800 2.) (Broadcom USH, saved at 0000.001d.0000.001.008.000.000.000.000) USBVID_0A5C&PID_5800&REV_0101&MI_00 USBVID_0A5C&PID_5800&MI_00 3.) (mass storage controller, saved at PCI-Bus 11, Gerät 0, Funktion 1) PCIVEN_1217&DEV_8231&SUBSYS_04931028&REV_03 PCIVEN_1217&DEV_8231&SUBSYS_04931028 PCIVEN_1217&DEV_8231&CC_018000 PCIVEN_1217&DEV_8231&CC_0180
- I've spoken on the phone to Dell support (on an ordinary phone number - they spoke to me for about 30+ minutes even though there's no more warranty on this device). They suggested I downgrade to Win7 (despite the same problem occuring when using Win7) and try to install the driver/s there. In passing they mentioned that maybe there was an issue with the network adapter itself or with its plug that connect it to the mainboard.
2 Answers
THose are the drivers I found:
Chipsatz-Treiber :http://wikidrivers.com/wiki/Intel_Chipset_Device
Kartenleser :http://www.dell.com/support/drivers/us/en/555/DriverDetails/Product/latitude-e6420?driverId=KC9W0&fileid=2731102815
Broadcom USH :http://www.dell.com/support/drivers/us/en/19/DriverDetails?driverId=R308326
Had the same issue on my Latitude E6430. Turns out, that the network card was disabled in the BIOS. Obviously, the operating system had no chance of detecting the Intel(R) 82579LM Gigabit Network adapter.
Once, I turned in on there, Windows automatically installed the required drivers.
Not the answer you're looking for? Browse other questions tagged windows-7networkingwindows-10driversnetwork-adapter or ask your own question.
From Dell: Click on the following links for the driver package readme info:
.../3rdParty/Readme.txtThis package supports the following driver models:
- Intel(R) PRO/1000 PT Dual Port Network Connection
- Intel(R) PRO/1000 PT Dual Port Server Connection
- Intel(R) PRO/1000 PT Dual Port Server Adapter
- Intel(R) PRO/1000 PF Dual Port Server Adapter
- Intel(R) PRO/1000 PB Dual Port Server Connection
- Intel(R) PRO/1000 PT Server Adapter
- Intel(R) PRO/1000 PT Network Connection
- Intel(R) PRO/1000 PF Server Adapter
- Intel(R) PRO/1000 PF Network Connection
- Intel(R) PRO/1000 PB Server Connection
- Intel(R) PRO/1000 PM Network Connection
- Intel(R) PRO/1000 PL Network Connection
- Intel(R) PRO/1000 EB Network Connection with I/O Acceleration
- Intel(R) PRO/1000 EB Backplane Connection with I/O Acceleration
- Intel(R) 82566MM Gigabit Network Connection
- Intel(R) 82566DM Gigabit Network Connection
- Intel(R) 82566DC Gigabit Network Connection
- Intel(R) 82566MC Gigabit Network Connection
- Intel(R) 82562V 10/100 Network Connection
- Intel(R) 82562GT 10/100 Network Connection
- Intel(R) 82562G 10/100 Network Connection
- Intel(R) PRO/1000 PT Desktop Adapter
- Intel(R) PRO/1000 EB1 Network Connection with I/O Acceleration
- Intel(R) PRO/1000 EB1 Backplane Connection with I/O Acceleration
- Intel(R) 82566DC-2 Gigabit Network Connection
- Intel(R) 82566DM-2 Gigabit Network Connection
- Intel(R) 82562V-2 10/100 Network Connection
- Intel(R) 82562G-2 10/100 Network Connection
- Intel(R) 82562GT-2 10/100 Network Connection
- Intel(R) Advanced Network Services Virtual Adapter
- Intel(R) Advanced Network Services Protocol